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Covid19 Advisory Announcement- Please read all details at this page this before placing an order.
Disclaimer: Due to products being handmade, actual weights and appearance may vary slightly in every piece.
ORDER PROCESSING AND DELIVERY
Charlotte Piper is based in Regional Victoria where we are currently under Stage 3 Restrictions. We are open for business and will be operating under the necessary COVIDSafe practices over the next weeks & unprecedented months. Please allow for delays in the freight systems, once your order is despatched an email will be sent with a tracking number where you can then track this through the Australian Post Website or App, this will give you up to date information. Our Delivery Policy still stands, please read this prior to completing your order.
Due to the recent developments surrounding the spread of Covid-19, Charlotte Piper Family would like to assure you that we are taking every step possible to ensure the health and safety of our customers, staff and their families.
We are closely monitoring the situation and adhering to all the recommended guidelines. At our factory, we have put into place extra hygiene protocols and procedures along with now restricting all entry to our factory from the public. We have asked that if any member of staff including their families have any colds or flu like symptoms are to now remain at home for a period of 14 days and self isolate and not come to work. Also all pickup and delivery drivers now have no access into our facility without contacting management first where we will then instruct them further what they must do.
We understand it is an extreme time of uncertainty and worry, our thoughts are with all those who have already impacted. Times like these remind us of how grateful we are to be part of such a wonderful and supportive country and how thankful we are for each and every one of our amazing customers.
Please remember to adhere to all the Government and Health Authority guidelines and if you see or know of someone struggling, please reach out to them and do what you can for them especially the elderly, disabled and vulnerable.
Anne Marie Fisher
Director and National Sales Manager