Delivery Policy

When placing your order it is your responsibility to enter the correct delivery address. Should you enter the wrong address and delivery was not completed, additional delivery charges will be charged to you.


Orders can only be delivered to Australian addresses; these must be street addresses and no PO Box numbers. Please contact us via email at sales@charlottepiper.com.au if you have a special request or would like to send your order overseas. 


You must be home to receive your delivery of Fudge. Charlotte Piper takes no responsibility if Fudge has been left in heat and sunlight through delivery process. Please consider the weather options around the time you want your fudge.


Please allow up to 14 working days for your Fudge to be dispatched from the date of your order. You may also check the status of your order from your account at our website. 

Express shipping only means your order will be sent express, this does not mean that the process of the order is any different, you still have to allow up to 14 working days for despatch.


Orders will be freighted with either Australian Post or TNT. A tracking number will be emailed to you after your order has left us, you will be able to track where your Fudge is at any time.

Once you received your Tracking Notification upon dispatch, please wait up to 72 hours for it to reflect to the Aus Post System. Deliveries can be tracked here.


In the event of extreme weather conditions at either point of dispatch or point of delivery, Charlotte Piper reserves the right to cancel or delay the delivery until conditions are more conducive to preserve the quality of our product.


Pre-order dates are only an indication as to when the product will be back in stock.


Without limiting the operation of any other Terms and Conditions herein, we will not accept liability for any loss or damage arising from items lost, stolen or damaged after delivery has been made.


If a parcel is lost in transit we cannot give a refund or replacement of product until a full investigation is done with the freight company which can take up to 6 weeks from time we are notified your goods have not been received.

After 3 attempts of delivery (which may include additional delivery fees) and if the recipient cannot be reached for whatever reason, the order will be null and void,  we will no longer deliver your product and there will be no refund for any portion of the order.